Privacy Policy
Privacy Policy
tuki (we/us/the Company) are committed to protecting and respecting your privacy.
This policy (together with our standard Terms and Conditions) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.
We may collect, store and use the following kinds of personal data:
• information about your computer and about your visits to and use of our website (including your IP address, geographical location, browser type, referral source, length of visit, pages viewed and activity on each page);
• information that you provide to us for the purpose of registering with us (including details of your company, interests and contact details);
• information that you provide us for the purpose of service delivery
• any other information that you choose to send to us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.tuki.co.uk(the Site) you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is tuki, 37 Mayfair Drive, Fazeley, B78 3TG.
What information do we collect?
You may give us information about you by filling in forms on the site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you request a quote or more information about our services, or other social media functions, and when you report a problem with the site. The information you give us may include your name, address, email address and phone number, personal description and photograph, amongst other information.
In the course of communicating with you we may ask for information that is personally identifiable to you as an individual. We may ask you for your full name; email address; contact number; home or delivery address; job title; the company you are working for and your CV/profile.
Cookies
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both “session” cookies and “persistent” cookies on our websites. We will use the session cookies to: keep track of you whilst you navigate the website; and to monitor user behaviour for statistical and marketing purposes. We will use the persistent cookies to: enable our website to recognise you when you visit;
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. View Google’s privacy policy.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
Ways in which we might use your information
We are committed to respecting your privacy and will only use the information you have given to us in the following ways:
• administer the website;
• improve your browsing experience by personalising the website;
• supply to you services purchased via telephone or in person;
• send invoices to you, and collect payments from you;
• send you general (non-marketing) commercial communications;
• send you email notifications which you have specifically requested;
• Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
Regarding potential business opportunities, we might want to share your contact details with a potential connection if we feel it might benefit you or tuki. We will always get your permission before sharing any personal information.
Confidentiality
We treat the information you provide us with as confidential. We do not sell any personal data to third parties. Your data will only be seen by the tuki Team.
Where we store your personal data
All information you provide to us is protected through administration measures from our office team; electronic cyber security systems such as firewalls on all of our electronic equipment.
We take great care to ensure any confidential information remains protected, but we cannot guarantee the security of data sent over the Internet.
Your rights
You have the right to apply for a copy of the information we hold about you. You can do this be contacting us on the email below.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be directed to hello@tuki.co.uk
Our approach is summarised here:
• We will store any personal data that we hold securely
• We will only make contact with relevant content and information to an individual’s status and relationship with us
• We will never pass data onto third parties
• We will advise within 24 hours if we have had a data breach
• We will provide the details that we hold on any individual for the purposes defined below within five days of request
• We will delete data if an individual no longer wishes us to hold it with the exception of that which is required for legal purposes (i.e. financial records)
• We will aim at all times to be GDPR compliant
Clients
Clients are defined as those who have signed up to our service.
Existing clients: Client data is kept in order for tuki to deliver the services they are engaged to provide and also to keep clients up to date with opening hours, closures, service details and promotional information and incentives pertaining to existing services and newly introduced ones. Please see our privacy policy for further information.
Data is held for three main purposes:
Service delivery
Information updates pertaining to the service delivery
Promotional incentives and new services available
Ex clients: Ex clients are those who have used the service and have either terminated or paused the service. Data will be retained on the systems used by tuki but used only for
Potential reactivation of service delivery
Information updates pertaining to the service delivery
Promotional incentives and new services available
Potential clients: Potential clients are those who have initiated contact with tuki with regard to becoming a client.
Data will be retained on the systems used by tuki but used only for
Potential service delivery
Information updates pertaining to the service delivery
Promotional incentives and new services available
Staff or Contractors
We keep details of all our staff and subcontractors for the purposes of employing them to provide service directly or indirectly supporting our business and its clients.
Current staff information: Information on individuals is held for the purposes of recruitment, employment, contact in the event of emergency and individual role performance.
Potential staff information: Those who have enquired, applied, interviewed or been offered a position have submitted personal details necessary for the processing of potential employment. Some if not all such data will be retained on file as required for the purposes of informing past applicants of new opportunities unless it the individual requests that we delete/destroy such data.
Ex staff information: Details relating to employment are held for the purposes of supplying references to future employers. Other data, such as that held for emergency events is deleted as soon as the staff member leaves our employ.
As an employee or subcontractor leaves tuki all access internally and remotely is rescinded, passwords and office access details are changed to prevent any data breach.
Staff are contracted not to hold client or supplier data on their personal devices and PCs. Company devices are provided for the purposes of messaging and staff are prohibited from using personal communication devices in the provision of service with the exception of home PCs used for working from home.
Regardless, in addition to the terms of their employment contract, as an individual leaves our employ they are forthwith required to sign their confirmation that they hold no data which belongs to or is under custodianship of tuki and that all and any client, supplier and staff contact data has been deleted.